Makita unveils Direct Repair online service and app

Makita USA Inc., La Mirada, Calif., Launched a brand new service and an all-new direct repair online application. Using the app, users can process a Makita tool repair request, print a shipping label, and receive update notifications.

With the new service, users can package their damaged tool with a custom printed label provided and drop it off at any FedEx shipping point nationwide. The package will be delivered to a Makita Factory Service Center. Direct Repair offers free delivery to and from a Makita Factory Service Center. Users will have 24/7 access to status updates.

After the tool is repaired, the service center returns the tool to the user. On average, most tool repairs are completed by Makita technicians within three days of receipt.

“After-sales service has been at the heart of our concerns since the inception of the company,” says Mark Cox, National Service Manager for Makita USA. “Direct Repair provides our customers with easy access to Makita Factory Service Centers for fast and efficient service. Makita’s industry-leading repair turnaround time coupled with toll-free drop-in shipping ensures tools get back to work quickly with minimal downtime and expense.

To celebrate the release of Direct Repair, Makita is offering free labor for all tool repairs at its factory service centers through November 30.

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